Customer Service
Customer Success Specialist
Luma Support · $24 - $32 / hour · 1wk ago
full-timemid-level$24 - $32 / hour
Company
Luma Support
Posted
1wk ago
Location
USA, Canada
Category
Customer Service
Support customers with clarity, solve account issues quickly, and keep the experience calm and professional.
Role overview
Luma Support helps digital products keep a premium post-purchase experience. They value fast responses and strong written communication.
This role is ideal for someone who likes helping users, organizing workflows, and keeping the support queue under control.
What you’ll do
- Respond to customer questions and issues
- Track common problems and surface trends
- Coordinate with product and payment teams
- Maintain a high-quality support experience
What you need
- Strong written communication
- Experience in support or account management
- Reliable internet and a focused work setup
- Comfort with ticketing tools and documentation
Why it stands out
- People-first team
- Clear processes
- Remote flexibility
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